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Workplace Mental Health Systems Review

Workplace Mental Health Systems Review

Make sure your mental health support works when someone actually needs it.

Many organisations have Mental Health First Aiders, wellbeing policies and access to support services. But when an employee says, “I’m struggling,” uncertainty can quickly follow. Who takes the lead? What should the Mental Health First Aider do? When does HR become involved? What gets documented? How does someone access the right support?

Our Workplace Mental Health Systems Review helps organisations answer those questions before they become real problems. We review the people, policies, procedures and support systems sitting behind your workplace mental health approach, helping make sure everyone understands their role and knows what happens next.

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Why organisations choose this review

Training your people is only one part of creating a mentally healthy workplace. The real difference comes when your Mental Health First Aiders, managers and HR teams understand how they work together and have clear processes to follow.

This review can help you:

Create a clear pathway when someone needs support

Give Mental Health First Aiders confidence about what happens after the conversation

Make sure managers understand their responsibilities

Strengthen communication between First Aiders, managers, HR and leadership

Identify gaps, duplication or uncertainty within your current approach

Create a more consistent and supportive experience for employees

The result is a workplace where people know what to do rather than having to work it out when a difficult situation arises.

What we'll review together

Every organisation is different, so the review is tailored around the way your workplace operates. Depending on your organisation, we can look at:

  • Mental Health First Aider roles and boundaries
  • Manager and HR responsibilities
  • Mental health and wellbeing policies
  • Sickness absence and return to work
  • Reasonable adjustments and ongoing support
  • Equality, diversity and inclusion
  • Bullying, harassment and grievance procedures
  • Confidentiality and record keeping
  • Escalation routes for serious concerns or suicide risk
  • EAP, occupational health and external support
  • Communication and support during periods of absence

We’re not just asking whether a policy exists. We’re asking whether people understand it, whether the different parts connect and whether it works when someone actually needs support.

A practical review, not just a paperwork exercise

We can work through real workplace scenarios and test how your organisation would respond. For example:

“An employee tells a Mental Health First Aider they’re overwhelmed and having thoughts of suicide. What happens next?”

Who takes responsibility? Who needs to know? What can remain confidential? What gets recorded? Where does the employee go for help?

“A manager notices someone is struggling, but the employee doesn’t want HR involved. What are the next steps?”

Working through situations like these can uncover gaps and uncertainty that aren’t always obvious from reading a policy document.

Delivered in the way that works for your organisation

The review is flexible and can be delivered around the needs of your organisation.

On-site review and workshop

We work directly with your Mental Health First Aiders, HR team, managers and leadership to understand your existing systems, follow your processes and identify where they could be strengthened.

Remote review

Send us your relevant policies, procedures and supporting documents and we'll review them independently, identifying strengths, gaps and areas that may need attention. We can then meet with your team to discuss our findings and recommendations.

A combination of both

For some organisations, the best approach will be a combination of document review and working directly with the people responsible for delivering mental health support.

Follow-on from training

If we've already delivered First Aid for Mental Health training within your organisation, this can be a natural next step. It helps connect the skills your First Aiders have learned with the systems and processes they'll need when they actually support someone.

Group training session with presentation

Not sure which approach fits your organisation?

Book a Consultation

What you'll receive

Every review is specific to the organisation rather than an off-the-shelf report. Depending on the scope of the review, this can include:

  • Review of your existing workplace mental health support framework
  • Identification of strengths and areas for improvement
  • Gaps or uncertainty within existing systems
  • Recommendations for strengthening policies and procedures
  • Clearer roles, responsibilities and escalation routes
  • Recommendations for improving communication and employee support
  • Priorities and practical next steps

Workplace Mental Health Support Pathway

Where appropriate, we can also help develop a clear Workplace Mental Health Support Pathway. This gives Mental Health First Aiders, managers and HR a practical framework showing what happens when someone needs support, who becomes involved and where responsibility sits.

Turn good intentions into a clear plan

Supporting mental health shouldn’t rely on one confident manager or one brilliant Mental Health First Aider knowing what to do. It needs a system behind them. Our Workplace Mental Health Systems Review helps connect your people, policies and processes so that when someone needs help, everyone knows what happens next.

Talk to Us About a Workplace Mental Health Review
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Ian Young

Ian Young

Training & Development

Tagline: Grounded, real and genuinely hard to forget.

LinkedIn:

Ian is an experienced therapist whose work spans trauma, addiction, anxiety and recovery. His approach is shaped as much by lived experience as by professional training and that combination makes him exceptionally relatable to the people he works with.

People who’ve worked with Ian consistently say the same thing — he gets it in a way that goes beyond what most trainers can offer. He doesn’t just understand the subject. He understands people.

Within Piece of Mind Training, Ian also plays a key role in business and strategic development, bringing a practical, grounded perspective to how the organisation grows and evolves.

David

David Gowans

Training & Development

Tagline: He’s seen mental health crisis at its most acute. And he knows what actually helps.

LinkedIn:

David’s background is probably unlike anyone else you’ll meet in a mental health training room.

Twenty-three years on the frontline of emergency services first as a police officer, now as an HCPC-registered practising paramedic. He hasn’t studied stress, trauma and burnout from a distance. He’s carried them, in uniform, responding to people at the absolute worst moments of their lives. He understands the culture that makes asking for help feel like the hardest thing in the world because he’s lived inside that culture.

That frontline experience sits alongside his clinical practice as a qualified hypnotherapist and accredited EFT practitioner. David works with real people navigating real challenges every single week. What he brings to Piece of Mind Training isn’t theoretical. It’s current, grounded and built entirely from the inside out.

As part of the team, David delivers training, practises as a therapist and plays a key role in the development and direction of the organisation making sure that everything Piece of Mind produces is professionally rigorous and genuinely human.

David is responsible for development and ensures that Piece of Mind Training programmes are grounded in real-world application. Not what the textbook says should happen. What actually works when it matters.

Iona

Iona Russell

Growth & Partnerships

Tagline: She’s written the book. Literally.

Iona has spent more than twenty years working at the intersection of human potential and real-world impact — across psychology, coaching, education, broadcasting, the charitable sector and social policy, in both the UK and the USA.

She is a Master Positive Psychology Coach and twice bestselling author who has supported hundreds of people through coaching qualifications and worked alongside some of the most respected names in positive psychology and personal development. As a keynote speaker and leadership advisor, she helps organisations rethink what success and human flourishing actually look like.

But what drives Iona’s commitment to mental health work goes deeper than her professional background. She lost her brother to suicide. That experience — and everything it taught her about the gap between what people are going through and the support available to them — shapes everything she brings to Piece of Mind Training.

At Piece of Mind, Iona leads our partnerships, builds community impact and drives our growth across Scotland and beyond. She brings commercial insight, deep human understanding and a personal reason for being here that no CV can fully capture.

Ann

Ann Stewart

Head of Training

Tagline: The person who makes sure the learning delivers every time.

LinkedIn:

Ann has spent her career helping people make sense of the things that are weighing on them and finding a way forward when everything feels tough.

Her background is genuinely rare. A qualified teacher, certified hypnotherapist, coach and First Aid for Mental Health practitioner, Ann brings together an understanding of how people learn with a deep, practical knowledge of how people struggle. She still works directly with adults and young people every week supporting those experiencing anxiety, low confidence, emotional distress and the kind of quiet difficulties that don’t always have a name but make everyday life feel impossibly hard.

As a trainer, Ann knows that the best mental health training doesn’t just inform people, it changes how they see themselves and the people around them. She brings that belief into every session she delivers, whether she’s working with a room full of HR professionals or a team who’ve never talked about mental health at work before.

As a therapist, trainer, teacher and mum of three, Ann understands that most people are dealing with far more than anyone around them realises. That understanding is the foundation of everything she does.

At Piece of Mind Training, Ann leads on training quality and consistency, making sure that what we promise is what every learner experiences, every time.

Andy Griffiths

Andy Griffiths

Founder

Tagline: The man who built this because he needed it himself.

Qualifications include:

Clinical Hypnotherapy

NLP

Psychotherapy

CBT Coaching

Trauma-Informed Practice.

Andy is a practising therapist, clinical hypnotherapist and the founder of Piece of Mind Training. He’s spent over a decade working with clients across anxiety, trauma, panic disorder and complex mental health presentations not as a theorist, but as someone who has experienced many of these challenges himself.

His personal journey through mental health struggles, panic disorder and years of pretending everything was fine is the reason Piece of Mind Training exists. He built what he wished had existed when he needed it most.

As a trainer, Andy is known for his directness, his warmth and his ability to make people feel genuinely seen. He doesn’t stand behind a slide deck and talk at people. He brings the subject into the room.

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